Let’s be honest—having difficult conversations is one of the hardest parts of owning a business.
We as Physiotherapists are natural helpers and many of us are people pleasers. We would rather run a mile than have an awkward or difficult conversation. I’ve been there. I’ve fired nine people over 15 years in my Physiotherapy business, and the first four? I vomited before each one.
That’s how nervous I was.For a long time, I dreaded performance management conversations. I’d stress about them for days. However if you have a toxic person that is destroying your culture or you have someone that is sending all your new patients to the clinic down the road you need to act quickly.
But here’s the one of the most important things you need to know as a business owner: the number of difficult conversations you’re willing to have directly impacts how successful your business becomes. I’ll repeat this again because it is so important the number of difficult conversations you’re willing to have directly impacts how successful your business becomes.
Click HERE to read more and download the workbook on how to nail difficult conversation
The Physiotherapy Key Performance Indicator Scoreboard – What You Measure Gets BetterI remember working very hard at creating ideal treatment pathways for the most common conditions I treated. The absolute gold star experience and results for the patient to become a raving fan. Why did I do this? To remove myself from the treatment room to scale and grow a team of legend Physios. My passion was in teaching them, not treating all day. I was confident I was the best at following my own treatment systems but to be honest ….I didn’t actually know at all. I very occasionally tracked my KPI’s but actually found it way too time consuming.But then things get desperate and you suspect your business is going backwards. You finally create a
KPI scoreboard
to measure how you're performing against that gold standard you were so proud of , and… you suck—your results are average at best! Some of your team are better than you at following your system and some are absolutely atrocious.
Click HERE To Read More And Download The Free KPI Workbook
A few years ago, my Physio business was in a great place. I wasn’t working hard, I was getting paid well, and I was cruising. I only worked about six hours per week, which might sound like the dream, right?
I had time to work out, pick up my kids, and even got into gardening. But, to be honest I was bored …As humans, we need goals. We are goal striving machines.You’re either growing, or you’re stagnating. And I was definitely stagnating. The worst part? My team started feeling it too. A couple of them left, and the rest? Well, they were cruising just like I was. And I don’t blame them.
Here’s the hard truth: If your team isn’t growing, they’ll leave.
Then something amazing happened. A mentor of mine from Silicon Valley gave me a simple but powerful exercise that reignited my excitement and transformed my business in just a couple of hours. It was like flipping a switch. Suddenly, I had a new mission, new goals, and a clear vision of where I wanted my clinic to go.
Enter: The Vivid Vision
Click HERE to read more and download the Vivid Vision workbook
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